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Terms & Conditions

Terms and Conditions

Last updated: 09/-6/2025

Welcome to TopNotchHome.co.uk. These Terms and Conditions ("Terms") govern your use of our website and your relationship with Top Notch Home . Please read them carefully before placing an order.

By accessing or using this website, you agree to be bound by these Terms.

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1. Company Information

Top Notch Home
Website: www.topnotchhome.co.uk
Email: contact@topnotchhome.co.uk
Registered address: UNIT 3 Fishburn Ind Est, Fishburn, Stockton-On-Tees, TS21 4AJ

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2. Products

We sell handcrafted wooden shelving and related homeware. Due to the handmade nature of our products, each item may vary slightly in appearance, colour, grain, and finish. This is part of their charm and not considered a defect.

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3. Ordering

  • Orders are subject to availability and acceptance.

  • You will receive an email confirmation once your order is placed.

  • We reserve the right to cancel or refuse any order at our discretion (e.g. in case of pricing errors or stock issues).

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4. Pricing and Payment

  • All prices are listed in GBP (£) and include applicable VAT (where relevant).

  • Shipping costs are added at checkout.

  • Payments are processed securely through Wix Payment, Apple Pay, Google Pay

  • We reserve the right to change prices at any time.

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5. Shipping and Delivery

  • We currently deliver within the UK. Please contact us for international shipping.

  • Lead times for handmade products are typically 2–5 working days].

  • Delivery times are estimates and not guaranteed.

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6. Returns and Refunds

We accept returns in accordance with the UK Consumer Contracts Regulations:

  • You may return most items within 10 days of receipt for a refund or exchange.

  • Items must be unused, in original packaging, and in resaleable condition.

  • Custom or personalised products are non-refundable, unless faulty.

  • Return shipping costs are the buyer’s responsibility, unless the item is faulty.

To initiate a return, please contact us at contact@topnotchhome.co.uk

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7. Faulty or Damaged Goods

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery with clear photos.

  • We will offer a replacement, repair, or refund as appropriate.

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8. Intellectual Property

All content on this website, including images, logos, designs, text, and graphics, is the property of Top Notch Home or its licensors and is protected by intellectual property laws. You may not reproduce, modify, or distribute any part of the website without written permission.

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9. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for information about how we collect, use, and store your personal data.

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10. Liability

  • We shall not be liable for any indirect or consequential loss arising out of your use of our website or products.

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence or fraud.

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11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.

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12. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of the website means you accept the updated Terms.

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13. Contact Us

If you have any questions about these Terms, please contact us at: contact@topnotchhome.co.uk

Email: [Insert contact email]
Phone: [Optional]
Postal Address: [Insert address]

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