Question 1

How can I track my order?

Accepted Answer

Yes, once your order is dispatched, you'll receive tracking information via email to monitor your delivery status.

Question 2

What is the delivery time for my order?

Accepted Answer

We offer a 48-hour tracked delivery service across the UK. Orders placed before 1 PM are dispatched the same day. You will receive tracking information once your order is dispatched.

Question 3

How can I return a product?

Accepted Answer

You can return products within 30 days of receipt for a refund or replacement, provided the items are in 'as new' condition and in their original packaging. For incorrect or damaged items, we cover the return shipping costs. For unwanted items, you are responsible for the return shipping costs.

Question 4

How does your refund policy work?

Accepted Answer

Refunds are processed within 48 hours of receiving the returned items. Items must be in 'as new' condition and in their original packaging. We cover return shipping costs for incorrect or damaged items, while customers are responsible for returns of unwanted items.

Question 5

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, contact our customer support team within 48 hours of receiving it. We'll arrange a replacement or refund and cover the return shipping costs for the damaged item.

Question 6

Is international shipping available?

Accepted Answer

Currently, we only offer shipping within the UK. We're working on expanding our shipping options to include international destinations in the future.